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Ottica Dieci Decimi ships using the worldwide services of DHL and other reliable and secure express couriers.
We hope that your experience receiving your order at home will be the best. For more information, we invite you to view our Returns and Refunds Policy.
Deliveries in Italy : the delivery charge for orders under €150 is €10 and is calculated automatically during checkout. Orders over this amount benefit from free delivery and are usually delivered in 2-5 working days.
European Union:
- For orders over €400, Standard Shipping is free.
- For orders under €400, Standard Shipping costs €25.
United Kingdom:
- For shipments to the United Kingdom, customs duties are not included in the price and there is a delivery fee of €65
United States, Canada, and Norway:
- DHL Express Delivery: €85
Asia, Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates:
- DHL Express Delivery: €95
Australia, New Zealand:
- DHL Express Delivery: €120
Our delivery service is active from Monday to Friday, from 10:00 to 16:00 on non-holidays. Orders are not prepared for shipping on Saturdays and Sundays. Orders received during holidays or on weekends are processed and processed on the next working day.
How to make your online experience easier and more satisfying:
- During checkout, make sure you have entered a correct shipping address, paying particular attention to your local zip code. Once your order has been shipped, it is not easy to change the destination. Doing so usually results in a delay of one or more days on the originally scheduled delivery date;
- Before we can ship your order, you may need to wait for confirmation from your credit card issuer. We will do our best to keep waiting times to a minimum;
- We work closely with DHL to minimize potential delays, however we cannot predict events such as strikes, weather disruptions or international routing errors. Should such unforeseen circumstances arise, we will monitor the delivery carefully to ensure it is completed;
- Before shipping, our opticians check the quality of each item and make sure it is free of defects. In case you receive a product that you have a doubt about, please contact us immediately.
Prices include VAT. For this reason, it is not expected that the carrier will request the payment of additional charges at the time of delivery.
Returns and Refunds Policy
To initiate a return request, you have 14 days from the date of receipt of your order. The withdrawal period, during which you can exercise the right to return the product, expires 14 days after the day on which you or a person designated by you, other than the delivery carrier, takes actual physical possession of the ordered product. In the case of multiple products ordered in the same order, but delivered separately, the 14-day period starts from the day on which you take physical possession of the last item delivered.
To be eligible for a refund, returned items must be unworn and in perfect condition, with all accessories and original packaging intact. We will not be able to refund items that do not meet these criteria.
Non-refundable items
Unfortunately, sale items are non-refundable and cannot be returned. Customized items, including prescription and non-prescription lenses, are generally not eligible for a refund unless they are defective or do not match the prescription provided. If there is a defect or a mismatch with your prescription, please contact our Customer Service team immediately.
Return Procedure
To start your return request, write an email to shop@otticadiecidecimi.com
Return Timing
Return items must be shipped within 10 days of receiving the return label. Please ensure you return the item promptly to avoid delays in the refund process.
Authorization and Return Label
Return items must be shipped within 10 days of receiving the return label. Please ensure that you return the item promptly to avoid delays in processing your refund. Any item returned without our authorization or without the return label provided will not be eligible for a refund.
Responsibility for Return Shipping Costs
Please note that we apply a restocking fee for the management of the return, the cost of which varies depending on the delivery area of your order:
- Italy: €10
- European Union: €22
- United Kingdom: €45
- United States, Canada, and Norway: €55
- Asia, Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates: €65
- Australia, New Zealand: €75
Conversion into other currencies will be processed based on the exchange rate applicable at the time of the return request, as determined by the European Central Bank.
Refund Method
You are responsible for the returned item until it reaches us. Once we receive the returned item and verify its eligibility, we will initiate the refund process. You will be refunded the price you paid for the item, less the restocking fee. Please note that shipping costs and any taxes incurred are non-refundable.
Refund Time
Once we confirm that the glasses are in perfect condition, we will process the refund. The refund will be issued within 5-7 business days. Refund processing times may vary depending on the payment method used.
Defective / Incorrect Items
All items are quality checked before dispatch. In the unlikely event that you receive a wrong or defective item, please email shop@otticadiecidecimi.com , provide photographs if necessary, and our customer service team will assist you immediately.
We are available from Monday to Friday: 9:00 - 17:00 (CET).
Email: shop@otticadiecidecimi.com
Telephone: (+39) 0546 060338
Return Address:
Ottica Dieci Decimi
25/A, Via Giuseppe Mazzini
48018 Faenza (RA)
Italy
This address is pre-populated on the return label and documents you will receive.
Thank you for choosing optics ten tenths.
Frames come in a variety of sizes to suit a variety of face shapes. Eyeglass size measurements are primarily expressed as a series of 3 numbers.
1. Caliper - Measurement of the horizontal diameter of the lens at its widest point (usually between 48 and 58)
2. Bridge - Distance between the lenses (usually between 15 and 25). The higher the number, the greater the distance.
3. Temple - Temple length (usually between 135 and 150). If you've tried on glasses and noticed that the temples don't sit well, you should look for glasses with a temple length of at least 145 mm.
